Refund Policy

1. Company Information

This Refund Policy explains the terms and conditions under which refunds are issued for services purchased from Cuthours. By purchasing our services, you agree to this policy.

2. General Refund Policy

We strive to provide high-quality services and ensure customer satisfaction. However, due to the nature of our digital services and custom development work, refunds are handled on a case-by-case basis according to the terms outlined in this policy.

3. Subscription Services

3.1 Monthly Subscriptions

For monthly subscription services:

• 7-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase.
• After 7 Days: No refunds are available after the 7-day period, but you may cancel your subscription at any time to prevent future charges.
• Cancellation: Upon cancellation, you will retain access to the service until the end of your current billing period.

3.2 Annual Subscriptions

For annual subscription services:

• 14-Day Money-Back Guarantee: You may request a full refund within 14 days of your initial purchase.
• After 14 Days: Refunds will be prorated based on the remaining unused months, minus a 20% processing fee.
• Minimum Usage: If you have used more than 30% of the service features or resources, the refund may be reduced accordingly.

4. Custom Development Projects

4.1 Project-Based Work

For custom development and consulting services:

• Initial Deposit: A non-refundable deposit of 30-50% is required to begin work.
• Milestone Payments: Payments made upon completion of project milestones are non-refundable.
• Project Cancellation: If you cancel a project, you will be charged for work completed up to the cancellation date, including any unbilled hours.
• Unsatisfactory Work: If you are unsatisfied with the deliverables, we will work with you to make revisions according to the original project scope at no additional cost.

4.2 Scope Changes

Changes to project scope after work has begun may affect pricing and timelines. Additional charges for scope changes are non-refundable.

5. One-Time Services and Products

For one-time purchases such as chatbot setups, integrations, or other standalone services:

• 48-Hour Guarantee: Request a refund within 48 hours if the service has not been delivered or implemented.
• After Delivery: Once the service has been delivered or implemented, refunds are only available if the service fails to meet the specifications outlined in your order.
• Technical Issues: If technical issues arise from our implementation, we will work to resolve them at no additional cost rather than issue a refund.

6. Conditions for Refunds

Refunds will not be issued under the following circumstances:

• Change of mind after services have been rendered
• Failure to use the service or access your account
• Lack of understanding of the service features before purchase
• Violation of our Terms and Conditions resulting in account termination
• Third-party service or platform issues beyond our control
• Failure to provide necessary information or access required for service delivery
• Dissatisfaction with features that were clearly described before purchase
• Issues arising from your own technical infrastructure or internet connection

7. How to Request a Refund

To request a refund:

1. Contact us via email at hi@cuthours.com (or wasilislam456@gmail.com for urgent matters) or call +92 310 1457770
2. Provide your order number, account email, and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, the refund will be processed within 5-10 business days

Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

8. Refund Methods

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

9. Partial Refunds

In some cases, partial refunds may be issued:

• When a portion of the service has already been delivered or used
• For prorated refunds on annual subscriptions after the initial guarantee period
• When agreed upon mutually to resolve a dispute
• For service downgrades or plan changes

10. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue:

• Your account will be immediately suspended or terminated
• You will lose access to all services and data
• You will be liable for any chargeback fees incurred
• We reserve the right to dispute the chargeback with evidence of service delivery

We encourage you to contact us first to resolve any billing disputes amicably.

11. Service Credits

In lieu of refunds, we may offer service credits in certain situations:

• Extended service downtime caused by our systems
• Service quality issues that do not warrant a full refund
• As goodwill gestures for customer satisfaction

Service credits are applied to your account and can be used for future services. They are non-transferable and do not expire as long as your account remains active.

12. Force Majeure

We are not responsible for delays or failures in service delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials. No refunds will be issued for delays caused by force majeure events.

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy. However, any changes will not affect refund requests for purchases made prior to the policy change.

14. Contact Us

If you have any questions about our Refund Policy or wish to request a refund, please contact us: